Chapter 9 Business Communication Skills of Secretary
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Project on Business Communication
Business communication refers to the exchange of information
within an organization or between organizations and their external stakeholders
to achieve business objectives. It encompasses various forms of communication
such as verbal, written, and visual, and it occurs through multiple channels
including face-to-face meetings, emails, phone calls, memos, presentations,
reports, and social media.
Effective business communication is essential for the smooth functioning of an organization. It facilitates the sharing of ideas, instructions, feedback, and information necessary for decision-making, problem-solving, and collaboration among employees, managers, customers, suppliers, investors, and other stakeholders. Good communication practices contribute to building strong relationships, fostering teamwork, enhancing productivity, and ultimately, achieving business success.